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Support
7- QHow can I purchase the device?#
- A Please send an email to info.sales@ebionet.com with the relevant details for your purchase inquiry.
- QHow can I purchase consumables/replacement parts?#
- A Please send an email to info.sales@ebionet.com with the relevant details for your consumables/replacement parts purchase inquiry.
- QWhat are your business hours?#
-
A
Business Hours (Korea Standard Time):
Monday to Thursday: 09:00 AM ~ 06:00 PM
Friday: 09:00 AM ~ 05:00 PM
Lunch Break: 12:00 PM ~ 01:00 PM
Please note that Bionet Office is closed on weekends and Korean public holidays.
- QHow do I request A/S?#
-
A
Please send an email to Bionet's Customer Service at service@ebionet.com
To ensure a quick service response, please include the following information in your email.
1. Product Info
- Product Name:
- Issues:
- Serial Number:
2. Company Name:
3. Manager Name:
4. E-mail:
5. Tel/Mobile Number:
6. Country:
7. How can Bionet help you succeed?
For additional inquiries, please contact us at +82-70-7585-6490.
- QHow long does the A/S process take?#
-
A
Please send the device issues and inquiries via email to service@ebionet.com
We will provide solutions and resolutions within 5 business days.
- QWhere can I find a user manual?#
-
A
Bionet products come with an electronic manual, which contributes to environmental protection by reducing paper usage.
Please click the link below to download the electronic manuals:
Link: http://ebionet.com/service/resource.php
- QHow do I request remote support?#
-
A
For remote support inquiries, please contact us at +82-70-7585-6490.
Please download and run Remote Support located under the Service Information menu.
Remote service: Assistance with the installation and troubleshooting of software provided by our company. (BM Central, BMS Plus, FC Central, etc.)
Basic
5- QThe program does not run.#
-
A
Please try to get remote support through our customer support team.
Remote service: Assistance with the installation and troubleshooting of software provided by our company. (BM Central, BMS Plus, FC Central, etc.)
- QThe date and time are not saved.#
- A The device has a built-in battery that allows the date and time to be saved even after it is turned off. If the date and time cannot be saved after setting them and restarting the device, the built-in battery may need to be replaced. Please contact the customer support team for battery replacement.
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not working.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
ECG
Cardio7
9- QThe transmission is not working.#
-
A
Please replace the LAN cable.
→ If the problem persists after replacing the LAN cable, please request assistance from the customer support team.
- QThe touch function is not working properly.#
-
A
SYSTEM SETUP → Basic → TouchScrn → Touch all the cross marks on the screen
If the problem persists after calibration, please request assistance from the customer support team.
- QThe date and time are not saved.#
-
A
Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.
- QHow can I change the date?#
- A SYSTEM SETUP → Basic → Date/Time
- QHow can I change the language?#
- A SYSTEM SETUP → Basic → Lang
- QHow can I find the setup password?#
- A Setup Initial Password: 2222
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not printing.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
Cardio P1
2Cardio Q50 / Q70
9- QThe transmission is not working.#
-
A
Please replace the LAN cable.
→ If the problem persists after replacing the LAN cable, please request assistance from the customer support team.
- QHow can I reset the device?#
-
A
Setting → System → Service → Full Reset
Manufacturer Initial Password: admin
- QThe touch function is not working properly.#
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A
1. On the boot screen, you will see the following message in the upper left corner.
"if you want touch calibration, click COPY key"
2. When this message appears, press the COPY button on the bottom of the device.
3. Check all the cross marks on the screen.
If the symptom is not resolved by touch correction, please apply for the service.
- QHow can I change the date?#
- A Touch the currrent date/time in the upper right corner of the screen to make modifications.
- QHow can I change the language?#
- A Setting → System → General → Language
- QHow can I find the login information?#
-
A
Login Initial Account
ID: admin
Password: admin
If you use the functions below, you will remain logged in even if you turn off the device.
Setting → System → Security → Single Sign On → ON
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not printing.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
CardioCare2000 / CardioTouch3000
6- QThe date and time are not saved.#
-
A
Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.
- QThe paper comes out too long.#
-
A
Pressing the 9 button, the paper comes out long until it stops in rhythm output.
Pressing the 0 button will print the A4 size in diagnosis output as the initial setup.
If the paper comes out long after pressing the 0 button, please reset the settings.
How to reset the settings: Press and hold the 7 button for 5 seconds.
Below are the initial settings:
Waveform Size: 10 (1 button)
Print Speed: 25 (2 button)
Base Filter: 0.2 (3 button)
EMG Filter: OFF (4 button)
Output Channel: 6ch + 1rhy (6 button)
Rhythm Channel: II (7 button)
- QThere is no diagnosis result.#
-
A
Pressing the 9 button does not display the diagnosis in rhythm output.
Pressing the 0 button will display the diagnosis in diagnosis output.
If the diagnosis does not appear after pressing the 0 button, please reset it.
How to reset the settings: Press and hold the 7 button for 5 seconds.
Below is the initial setup.
Waveform Size: 10 (1 button)
Print Speed: 25 (2 button)
Base Filter: 0.2 (3 button)
EMG Filter: OFF (4 button)
Output Channel: 6ch+1rhy (6 button)
Rhythm Channel: II (7 button)
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not working.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
Patient Monitors
BM Series
8- QThe date and time are not saved.#
-
A
Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.
- QHow can I change the language?#
- A Gear icon → Setup → System Information → Language
- QHow can I reset the device?#
-
A
Gear icon → Maker Service → Factory Reset
Manufacturer Service default password: Day/Month
(The date displayed at the top right corner of the device.)
(Example: October 7th / Password: 0710)
- QThe touch function is not working properly.#
-
A
Gear icon → Screen Calibration → Touch all the cross marks on the screen
If the problem persists after calibration, please request assistance from the customer support team.
(If the touch screen is unresponsive, please use the dial key to perform the touch calibration.)
- QWhat is the default user password?#
-
A
Initial user password: 2222
This password is required for system settings or alarm settings.
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not printing.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
Brio X Series
8- QHow can I reset the device?#
- A Menu → Maker Service → Factory reset / Reset Settings / Reset Admin
- QThe touch function is not working properly.#
-
A
Menu → Calibration → Touch Calibration → Touch all the cross marks on the screen
If the problem persists after calibration, please request assistance from the customer support team.
- QHow can I change the date?#
- A Menu → System Setup → Date Time
- QHow can I change the language?#
- A Menu → System Setup → General → Language
- QWhat is the password for the device?#
-
A
1. Admin Service / Alarm Setup / Screen Lock / Review / Demo
→ Password: admin123!
2. Manufacturer Service / Service Calibration
→ Password: Day/Month
(The date displayed at the top right corner of the device.)
(Example: October 7th / Password: 0710)
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not printing.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please reassemble the cable connected to the back of the printer module.
→ If reassembling the cable does not resolve the issue, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
Fetal Monitors
FC1400
7- QHow can I reset the device?#
-
A
Main Menu → System → Factory → Factory Reset
Factory/Factory Reset Password: Month/Day
(The date displayed at the top left corner of the device.)
(Example: October 7th / Password: 1007)
- QThe touch function is not working properly.#
-
A
Main Menu → System → Factory → Touch Calibration → Check all the cross marks on the screen.
If the problem persists after calibration, please request assistance from the customer support team.
Factory Password: Month/Day
(The date displayed at the top left corner of the device.)
(Example: October 7th / Password: 1007)
- QHow can I change the language?#
- A Main Menu → System → Lang
- QThe date and time are not saved.#
-
A
Our monitors are equipped with a built-in coin battery that keeps the date and time running even after it is turned off.
Users can set and save the desired date and time on the monitor.
→ If the following issues occur after setting the date and time, and then turning the monitor on again, please contact our customer support team. (a built-in battery replacement may be required)
① The date and time are not saved.
② The date and time do not advance to the next day.
- QThe measurement cannot be taken.#
-
A
Please try to replace the probe.
→ If the problem persists after replacing the probe, please request assistance from the customer support team.
- QThe printer is running but not printing.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
Veterinary Patient Monitors
Brio X VET Series
8- QHow can I reset the device?#
- A Menu → Maker Service → Factory reset / Reset Settings / Reset Admin
- QThe touch function is not working properly.#
-
A
Menu → Calibration → Touch Calibration → Touch all the cross marks on the screen
If the problem persists after calibration, please request assistance from the customer support team.
- QHow can I change the date?#
- A Menu → System Setup → Date Time
- QHow can I change the language?#
- A Menu → System Setup → General → Language
- QWhat is the password for the device?#
-
A
1. Admin Service / Alarm Setup / Screen Lock / Review / Demo
→ Password: admin123!
2. Manufacturer Service / Service Calibration
→ Password: Day/Month
(The date displayed at the top right corner of the device.)
(Example: October 7th / Password: 0710)
- QThe measurement cannot be taken.#
-
A
Please try to replace the relevant cable.
→ If the problem persists after replacing the cable, please request assistance from the customer support team.
- QThe printer is running but not printing.#
-
A
Even if the paper size is c
→ If the problem persists after using our recommended paper, please reassemble the cable connected to the back of the printer module.
→ If reassembling the cable does not resolve the issue, please request assistance from the customer support team. The printer could be damaged.
- QThe device does not turn on.#
-
A
Please try to replace the power cord.
→ If the problem persists after replacing the power c
